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Customer Service Officer/Executive (Kemaman)
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| Job Description
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- Receive the booking from the customer/assigned by HOD.
- Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP.
- Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.
- Open job profile, prepare, and monitor invoicing till job complete for submission to billing.
- Ensure the customer receives the invoice completely.
- Ensure individual job tasks are being fulfilled in terms of delivery time and cargo safety.
- Receive customer feedback and discuss with CS HOD a good action plan to improve customer service.
- Monitor closely all shipments and update related parties until the shipment arrives.
- Record customer complaints in the relevant folder and come out with a correction action plan to avoid the similar mistake from re-occurrence.
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